Returns

Overview

You have up to 14 days to return an item. As long as the item is unused, in the same condition as you received it, and retains all original packaging, we are happy to offer a refund.

You do not need a printer to complete a return.

In the unusual event that you receive an item damaged or faulty we will exchange or refund this for you. If you receive a damaged/faulty item you must notify us in 7 days by e-mailing support@kliko.co.uk.

You will be responsible for paying for your own postage costs for returning your items. Postage costs are non-refundable. We recommend posting items back to us via a tracked and insured method. We will only be able to process returns once we have received the items.

Only regular priced items may be refunded. Sale items are not eligible for refunds.

Returns process

What happens next

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 working days.

Please note it may take up to 5 additional days to appear in your account depending on your bank and/or original payment method.